Frequently Asked Questions

1. What services does BLLGANCE offer?
We offer comprehensive fashion and etiquette consultations for both children and adults, including personalized fashion advice, wardrobe planning, and etiquette training for various social situations.

2. How can etiquette training benefit my child?
Etiquette training helps children develop confidence, social skills, and good manners, preparing them for diverse situations such as school, travel, and dining in restaurants.

3. What is included in an etiquette consultation?
Our consultations cover a wide range of topics, including proper behavior and manners for different settings, communication skills, dining etiquette, and more.

4. How do you tailor your services to individual needs?
We start with a detailed consultation to understand your specific goals and needs, then create a personalized plan that addresses your unique requirements.

5. Can adults benefit from your etiquette services?
Absolutely. Our etiquette training for adults helps refine social skills, professional interactions, and dining manners, ensuring you are well-prepared for any situation.

6. Do you offer group workshops or only individual consultations?
We offer both individual consultations and group workshops, catering to families, schools, and organizations.

7. How do I schedule a consultation?
You can schedule a consultation by contacting us through our website or by emailing us directly. We will get back to you promptly to arrange a convenient time.

8. What should I expect during the first consultation?
During the first consultation, we will discuss your goals, assess your current knowledge and skills, and outline a plan tailored to your needs.

9. How long does etiquette training usually take?
The duration of etiquette training varies based on individual needs and goals. We offer flexible programs that can range from a single session to ongoing support.

10. Do you offer online consultations?
Yes, we offer both in-person and online consultations to accommodate your schedule and location.

11. What is the cost of your services?
Our pricing varies depending on the specific services and duration of the program. Please contact us for detailed pricing information.

12. How can I get more information about your services?
You can get more information by visiting our website, contacting us via email, or scheduling an initial consultation to discuss your needs in detail.

1. Explore Our Experts and Services

• Visit our website and navigate to the “Experts” and “Services” sections.
• Browse through our team of experts and read detailed profiles, including their backgrounds, areas of specialization, and client testimonials.
• Review the variety of services we offer to find what best fits your needs.

2. Choose the Right Expert

• Select the expert that best suits your specific requirements based on their expertise and your goals.
• Click on the expert’s profile to learn more about their approach and what they can offer you.

3. Book Your Consultation

• Once you’ve chosen your expert, use our online booking system to schedule your consultation session.
• Select a convenient date and time for your session.
• Proceed to the payment page and complete the payment process securely through our website.

4. Receive Booking Confirmation

• After booking, you will receive an email confirming your consultation appointment with all the necessary details.

5. Fill Out the Client Form

• Following your booking confirmation, we will send you a form to fill out.
• This form will gather important information about your goals, preferences, and any specific needs to help your expert tailor the session to you.

Privacy Policy for Bllegance

Effective Date: July 2, 2024

Thank you for visiting Bllegance. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our website and services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

Personal Information:

• When you visit our website or use our services, we may collect personal information such as:
• Name
• Email address
• Phone number
• Address
• Payment information (for transactions)

Non-Personal Information:

• We may also collect non-personal information, including:
• Browser type
• Language preference
• Referring site
• Date and time of each visitor request

Cookies and Tracking Technologies:

• Our website uses cookies and similar tracking technologies to enhance user experience and collect information about how you use our site.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and personalize our services
• To process transactions and send related information such as invoices and order confirmations
• To communicate with you, including responding to your inquiries and providing customer support
• To improve our website and services
• To comply with legal obligations

3. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

5. Your Rights

You have the right to:

• Access your personal data and understand how it is used
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, under certain conditions
• Object to the processing of your personal data, under certain conditions
• Request restriction of processing your personal data, under certain conditions

6. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

7. Contact Us

If you have any questions about this Privacy Policy or our practices, or if you would like to exercise your rights regarding your personal data, please contact us at:

• Email: info@bllegance.com
• Address: Dubai, UAE

Refunds and Returns Policy

Effective Date: July 2, 2024

Thank you for shopping at Bllegance.com. This Refunds and Returns Policy applies to digital products and consultations purchased directly from our website. Please read the following carefully to understand our policies regarding refunds and returns.

1. Digital Products

Refunds:

• Eligibility: We offer refunds on digital products within the same day of purchase if you are dissatisfied with the product or if it does not meet your expectations.
• Refund Process: To request a refund, please contact our customer support team at info@bllegance.com with your order details. Refunds will be processed back to the original payment method within 5-7 business days.
• Non-Refundable Items: Certain digital products may not be eligible for refunds, such as customized content or services that have already been provided.

2. Consultations

Cancellations and Rescheduling:

• Cancellation: You may cancel or reschedule your consultation up to 48 hours before the scheduled time without any additional fees.
• Late Cancellation: Cancellations made within 24 hours of the scheduled consultation may incur a cancellation fee.
• No-shows: Failure to attend a scheduled consultation without prior notice may result in forfeiture of the consultation fee.

3. General Terms

• Initiating a Return: To initiate a return or refund request, please contact us at info@bllegance.com with your order details and reason for return.
• Conditions: Products must be returned in their original condition and packaging. We reserve the right to refuse returns that do not meet these conditions.
• Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or product defect.
• Contact Information: For questions or assistance regarding refunds and returns, please contact us at:
• Email: info@bllegance.com
• Address: Dubai, UAE

4. Exceptions

• Special Circumstances: We may make exceptions to our refund and returns policy in special circumstances, such as product defects or extenuating circumstances. Please contact us directly to discuss any issues.

5. Changes to This Policy

• Modification: Bllegance reserves the right to modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on this page.

This Refunds and Returns Policy aims to provide clarity and fairness in handling returns and refunds for digital products and consultations purchased from Bllegance.com. If you have any questions or require further assistance, please do not hesitate to contact us.

Terms and Conditions

Effective Date: July 2, 2024

Welcome to Bllegance.com. These terms and conditions outline the rules and regulations for the use of Bllegance’s website and services. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Bllegance.com if you do not accept all of the terms and conditions stated on this page.

1. Definitions

• “Bllegance,” “we,” “us,” “our” refers to Bllegance, the owner and operator of Bllegance.com.
• “You,” “user,” “visitor” refers to anyone accessing or using Bllegance.com.

2. Services Offered

Bllegance.com provides etiquette consultation and sessions for kids and adults, as well as eBooks for parents, caregivers, kids, and adults.

3. User Responsibilities

• Accuracy of Information: You agree to provide accurate and complete information when using our services or making purchases.
• Account Security: You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device.
• Prohibited Activities: You agree not to engage in any unlawful or prohibited activities while using our website.

4. Intellectual Property

• Ownership: All content on Bllegance.com, including text, graphics, logos, images, and software, is the property of Bllegance and is protected by copyright laws.
• Use of Content: You may not reproduce, distribute, modify, or create derivative works of any content from Bllegance.com without explicit permission from us.

5. Payment and Billing

• Pricing: Prices for our services and products are subject to change without notice.
• Payment: Payment for services and products must be made in full at the time of purchase unless otherwise agreed upon.
• Refunds: Refunds are subject to our Refund Policy, available upon request.

6. Privacy Policy

• Data Collection: We collect, use, and protect your personal information as outlined in our Privacy Policy.

7. Limitation of Liability

• Disclaimer: Bllegance.com is provided “as is” without any representations or warranties, express or implied. We do not warrant that the website will be constantly available or available at all.

8. Governing Law

• Jurisdiction: These terms and conditions shall be governed by and construed in accordance with the laws of Dubai, UAE.

9. Changes to Terms and Conditions

• Modification: Bllegance reserves the right to revise these terms and conditions at any time. Your continued use of the website after any changes signifies your acceptance of the revised terms.

10. Contact Information

If you have any questions about these terms and conditions, please contact us at:

• Email: info@bllegance.com
• Address: Dubai, UAE

These terms and conditions govern your use of Bllegance.com and outline our mutual rights and responsibilities. By using our website, you agree to abide by these terms.